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Support and Maintenance

At Buy RightFax we believe that a support and maintenance offering is only as good as the people who stand behind it. The Buy RightFax worldwide technical support and maintenance organization consists of a dedicated team of technical professionals, surrounded by advanced processes and technology to ensure customers enjoy a prompt, accurate response to any technical issue with their RightFax systems.

• 7x24 Premium Support Plan
• Premium Support Plan
• BrookTrout Next Day Replacement

7x24 Premium Support Plan | Top

The 24x7 Premium Support Plan is geared toward end-users who have mission-critical electronic document and faxing delivery applications and cannot accept any downtime. 24x7 Premium Support is a worldwide, comprehensive per-server plan that provides you with 24-hour, seven-days-a-week support on your complete RightFax solution. It protects your RightFax investment by including upgrades to subsequent software versions as they become available.

Key Benefits:

• Unlimited telephone and Web-based support incidents for the length of the plan
• 24x7-coverage
• Access to the  Online Assist support portal
• Complete software upgrades and maintenance included
• Available worldwide in one and three year terms

Premium Support Plan | Top

The Premium Support Plan is designed for end-users who can address server maintenance, upgrades and potential technical support issues during regular business hours. It provides support for your complete RightFax solution and protects your investment by including upgrades to subsequent software versions as they become available.

Key Benefits:

• Unlimited telephone and Web-based support incidents for the length of the plan
• Business hours coverage: North and South America: Monday to Friday, 5 a.m. to 5 p.m., Pacific Standard Time (PST) Saturday, 7 a.m. to 3 p.m., PST; Europe, Middle East and Africa: Monday to Friday, 8:30 a.m. to 5 p.m., Central European Time (CET) Asia/Pacific: Monday to Friday, 8 a.m. to 5 p.m., Eastern Australian Standard Time (AEST)
• Access to the  Online Assist support portal
• Complete software upgrades and maintenance included
• Available worldwide in one and three year terms

Brooktrout Next-day Replacement | Top

The Advanced Replacement Plan provides customers with a way of maintaining system availability by quickly replacing a faulty fax board. In the event of a board failure,  will send a replacement board to the customer via overnight courier with the customer returning the failed board to  within 10 days. In most cases, the replacement board will arrive the next business day.

Key Benefits

• Minimize downtime in the event of a fax board failure. Replacement fax boards are available in one-to-two business days, without the cost of stocking on-site spares
• One-, two- or three-year warranties available
• Worldwide availability