Business Information Delivery for the Paperless Office

 

CRM software is essential to help you understand your customers and effectively manage your sales, marketing and service activities. Siebel CRM software solutions enable companies to efficiently track, manage and monitor customer interactions, and can be integrated with faxing software and fax server solutions, as part of an efficient, paperless office. These customer interactions generate important business information—sales proposals, upgrades, technical bulletins and service announcements to name a few. Efficient, cost-effective and timely business information delivery is essential to mutually beneficial customer relationships.

 

Rapid Business Process Automation and Business Information Delivery Solutions

 

By integrating fax software and server solutions with Siebel, companies can automate delivery of critical business information and documents, and further extend the business process efficiencies of their Siebel CRM software while reducing costs and improving response times. This gives a significant positive impact on customer relationships and overall business performance.

 

 

Faxing servers and software provide Siebel CRM software users with significant benefits such as:

• Quick ROI and reduced costs
• Accelerated business cycles through business process automation
• Improved customer interactions
• Enhanced accountability and effectiveness
• Information audit trail, tracking and notifications

MyPaperlessFax can help you integrate a variety of business information delivery and enterprise faxing software solutions, including the following:

 

Fax Server Solutions

 

As the fax server solution validated by Siebel, fax server software extends Siebel applications to increase customer loyalty and improve productivity through efficient, reliable and timely customer communications. By bringing together fax server and Siebel, companies gain significant advantages in business information delivery:

• Fax directly from Siebel
• Improved speed and productivity
• Reliable, immediate delivery and receipt
• Enhanced customer service
• Notifications and audit trail
• Maximize and extend existing Siebel CRM software solution and other business information delivery systems
• Reliable, certified and proven enterprise fax server software

Biscom FAXCOM

 

The FAXCOM Server application can be used to integrate FAXOM faxing software with Siebel CRM software and systems. This application integration is accomplished using Biscom's FAXCOM for SMTP fax gateway, and using development tools provided by Siebel.

 

A request to send a fax containing documents that originate from the Siebel environment is transmitted through Siebel’s SMTP gateway. The SMTP mail message is then sent to the FAXCOM for SMTP Fax Queue. The SMTP Fax Queue submits the fax job to the FAXCOM Server for transmission. A completion status, indicating if the fax was successful or unsuccessful, is returned via SMTP.